| Frequently asked questions about flower & food delivery service in Sri Lanka
Who are our cakes & flower Suppliers?
We want to be sure that you get best Cakes from the City; we have picked the best selling cakes from Fab, Hilton, Trans Asia and Galadari.
Moreover, our florists are the best and the popular in the city, they receive freshly cut flowers every day in the morning. The flowers will be properly wrapped and delivered as shown in these pictures.
Is that possible to have the gift arrangement delivered tomorrow?
No Sorry. In order to give you a best service that you need to place the order at least one day prior to the delivery date.
How does the Delivery Confirmation work?
Once you placed an order with us you will get an e-mail with the order tracking number then Within 24 hours of the delivery, you will get the delivery confirmation e-mail.
What if we’re unable to find your recipient's address?
We will refund your money without any deductions. No questions asked.
However, we always encourage you to enter the phone number of the recipient. If the address is too difficult to find we will contact the recipient to get directions. We always try not to spoil the surprise
How secure is gidtsrilanka.com online credit card processor?
All credit card transactions at giftsrilanka go through Pay pal. Pay pal owns more than half of the market share in all major e-commerce payment solutions. Your personal information and credit card numbers are never stored at our database. They will be discarded right after your transaction is complete.
If I want to add special delivery instructions, where can I add it?
Yes. Just Below the delivery date entry field, there is a text box for your special delivery instructions. Our delivery crew will read them and try their best to follow your instructions
Can I check the status of my order online?
Absolutely, in order to track you order please clicks our order status page by using your order reference number you could check the status of your order immediately.
What if the City I want is not listed in your website?
Sorry, that means we don’t deliver to that area. However if you would like to make a special arrangement with your order we are more than happy to help you, please write to our order department by e-mail orders@giftsrilanka.com at least 3 days before the delivery date.
Do you deliver on weekends and public holidays?
Yes we do. We are a 365 day operation for your convenience
Will the value of the goods ordered be communicated to the recipient?
No. All deliveries are considered gifts and handled professionally by our crews and accordingly. |